Customer Service Engineer

Location: Porur,Chennai

No of Openings: 1

Join our team as a Senior Accounts Executive, where you’ll manage client relationships and implement innovative financial strategies. Your expertise in analyzing account performance will drive growth and foster lasting partnerships. If you’re ready to make an impact, we want to hear from you.

Roles and Responsibilities:

• Daily Accounts Receivable Management: Execute daily credit accounting in Tally Prime to ensure accurate financial records.
• Accounts Receivable and Credit Control Management: Administer the accounts receivable process and implement credit control measures to optimize cash flow.
• Invoice Processing and Material Transfers: Handle invoice cancellations and efficiently oversee the transfer of materials to the warehouse.
• Sales Returns and Order Cancellations Management: Process sales returns, record entries, create Post Goods Issues (PGI), and reverse canceled orders for precise sales tracking.
• Dealer Loan Recovery Supervision: Manage the recovery of dealer loans, accurately reflecting these amounts as recoverable income.
• Dealer Debit Data Reporting: Upload monthly dealer debit information to Power BI through Microsoft Azure for accurate financial analysis.
• Bank Reconciliation Tasks: Conduct detailed bank reconciliations to ensure transaction accuracy and resolve any discrepancies.
• Customer Account Reconciliation: Reconcile customer accounts with the General Ledger (GL) to ensure data consistency and accuracy.
• General Ledger Review: Perform monthly reviews of GL accounts to ensure compliance and accuracy in financial reporting.
• Monthly Sales Report Preparation: Compile and present monthly sales flash reports, offering insights into sales performance and trends.
• Monthly Financial Closing Procedures: Manage the monthly closing process, finalizing financial statements and recording all transactions.
• Tax Compliance Management: Prepare and submit Tax Deducted at Source (TDS) returns and issue Form 16 and Form 16A for compliance purposes.
• Employee Payroll Administration: Oversee the timely and accurate processing of employee salaries in line with payroll policies.
• Project Bills and Payment Oversight: Oversee the management of project bills payable, ensuring timely processing of payments to vendors and contractors.
• Project Budget Allocation Management: Allocate project budgets according to expense categories, ensuring effective financial resource utilization.
• GST Compliance Oversight: Manage Goods and Services Tax (GST) returns and TDS calculations to ensure accurate reporting and compliance.
• Audit Coordination: Collaborate with internal and external auditors, providing all necessary documentation for smooth audit processes.
• Audit Process Coordination: Facilitate internal and Auditor General (AG) audits by preparing all necessary documentation for review.
• Government Fund Allocation Liaison: Work with government agencies to coordinate fund allocations, ensuring compliance with regulations.
• Monthly Management Information Reporting: Prepare and present detailed Monthly Management Information System (MIS) reports to senior management.

Key Skills:

• Accounting
• Financial Reporting
• Tally Prime
• Data Analysis
• Reconciliation
• Tax Compliance
• Negotiation
• Problem-Solving
• Time Management
• Team Collaboration
• Vendor Management

Location: Porur,Chennai

No of Openings: 4

Join our team as a Senior Hardware Engineer to design and optimize state-of-the-art computing systems. You’ll leverage your expertise to innovate hardware solutions, ensuring peak performance and reliability in our products. Collaborate with a talented team to tackle complex challenges and help shape the future of technology.

Roles & Responsibilities:

• Lead the assembly process of desktops, laptops, and servers ensuring adherence to technical specifications and quality standards.
• Supervise and train a team of assembly technicians and junior engineers, providing guidance and feedback.
• Collaborate with the R&D and design teams to implement manufacturing processes for new products.
• Develop and optimize workflow to increase efficiency and reduce assembly times and costs.
• Maintain detailed documentation of assembly procedures and product modifications.
• Conduct quality control checks and troubleshoot hardware issues before final product release.
• Ensure compliance with safety standards and regulations in the assembly line.
• Manage inventory of parts and tools required for assembly processes.
• Stay updated with industry trends, new technology, and best practices in hardware assembly.

Preferred candidate profile:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in hardware assembly, preferably focusing on PCs, laptops, and servers.
• The maximum age limit is 42 years
• Proven track record of leading a team in a manufacturing or assembly environment.
• Strong technical skills with a deep understanding of computer hardware components and assembly techniques.
• Excellent problem-solving skills and attention to detail.
• Proficient in using assembly tools and equipment.
• Certifications related to hardware assembly or project management.
• Experience in an ISO-certified or other regulated environment.

Key Skills:

• Service Engineering
• Hardware Networking
• Computer Hardware
• Team Leading
• Chip Level Repairing
• After Sales – Service and Support
• Computer Assembling

Location: Porur,Chennai

No of Openings: 2

Seeking a Senior Executive – International Purchase to spearhead global procurement strategies and secure top-tier suppliers. Harness your expertise to drive cost efficiencies, negotiate high-impact deals, and ensure seamless cross-border operations. Ideal candidates excel in strategic sourcing and thrive in a dynamic, fast-paced environment. Elevate our international purchasing with your strategic vision and industry insight.

Roles and Responsibilities:

• Develop and implement procurement strategies that are cost-effective and aligned with the company’s production needs and budget constraints.
• Identify, evaluate, and select reliable vendors and suppliers. Negotiate contracts and terms of agreements to achieve favourable pricing and delivery terms.
• Maintain optimal levels of inventory to ensure uninterrupted production schedules while minimizing carrying costs and obsolescence.
• Ensure that all purchased items meet quality standards and specifications required by the production process.
• Monitor and control procurement budgets and expenditures. Implement cost-saving initiatives without compromising on quality or reliability.
• Coordinate with production planning and logistics teams to ensure timely availability of materials and components.
• Stay updated with regulatory requirements and ensure procurement activities comply with legal standards and company policies.
• Identify potential risks in the supply chain and develop mitigation strategies to avoid disruptions in production.
• Analyse procurement data and market trends to make informed decisions and optimize purchasing strategies.
• Build and maintain strong relationships with vendors, suppliers, and internal stakeholders to foster collaboration and achieve mutual goals.

Preferred Candidate Profile:

• Proven experience as a Purchase or in a similar role.
• Should have a strong International Procurement experience.
• Strong negotiation skills and the ability to build long-term relationships with suppliers.
• Excellent communication and interpersonal skills.
• Familiarity with supply chain processes and inventory management.
• Bachelors degree in Business Administration, Supply Chain Management, or relevant field.

Location: Porur,Chennai

No of Openings: 2

Dynamic Logistics Executive sought to streamline supply chain operations and optimize distribution networks. Leverage your expertise to drive efficiency, enhance customer satisfaction, and lead innovative solutions. Ideal candidates are proactive problem-solvers with a knack for strategic planning and team leadership. Join us to make a tangible impact in a fast-paced environment!

Roles and Responsibilities:

Imports:

• Receiving the documents from overseas Agents.
• Documents are forwarded to various Liner for IGM filing purposes. 
• Follow up on the vessel status for all import shipments through online.
• Providing the vessel details and the IGM number to the consignee once their shipment arrives.
• Issuing the Delivery order to a variety of consignees.
• Regular communication with All Liners/Consignee & Overseas Agent for all Import Shipments.
• As per the Shipper Invoice & Packing List, have prepared the shipment checklist.
• Preparing the necessary documents for clearance purposes 
• Regular interaction with Liner for all the shipments.
• BE filing follow-up with CHA and transport movement
• Follow up on the status of all the shipments and inform the same to the respective shipper
• Preparing the Invoices of Various parties.
• Planning for day-to-day clearance on a priority basis.

Exports:

• Booking the cargo for all export shipments to Liner / Consolidator. 
• Arranging the Container Release order from the liner and forwarding to the Shipper or CHA
• Informing liner to post the form-13 to CHA ID 
• Follow up the container to load on the booking vessel.
• Preparing the Bill of Lading through on-line to various sector
• Based on the Liner invoice, have generated our Invoice for Customers.
• Issuing the Bill of Lading/COO/SCOMET
• Co-ordinating with all Overseas agents/Liner / Shipper/CHA for all export shipments.
• Scrutiny the Freight rates from the Liner / Consolidator and provide the best rate to the shipper).
• SB filing follow-up with CHA and transport movement

Preferred Candidates Profile: 

• Tally /SAP/ERP  knowledge required.
• Should be strong in Shipping INCOTERMS 
• Preparing the Profit & Loss for all shipments (Import & Export)

Location: Bangalore, Hyderabad & Mumbai

No of Openings: 5

We are seeking a Key Account Manager for Corporate Sales who plays a crucial role in driving revenue growth, maintaining strong client relationships, and ensuring customer satisfaction within key accounts. Their responsibilities require a blend of strategic thinking, interpersonal skills, and a deep understanding of both the client’s business and their own company’s offerings.

Preferred Candidate profile: 

• Excellent communication, interpersonal and relationship-building skills
• Should have a strong experience in B2B sales. 
• Ability to work both independently and collaboratively in a team setting.
• Keen analytical skills and a strategic mindset.
• Willingness to travel for business purposes.
• Proven track record in lead generation and communication
• Ability to work independently and collaboratively
• Experience in the IT hardware/ Technology industry is a plus
• Experience in handling the IT/ITES, Manufacturing, Engineering, Media, BFSI Enterprise accounts is a plus
• Knowledge of IT hardware products is a plus
• Languages: Local Regional language and English are a must; Tamil & Hindi will be an added advantage.
• Preferred experience is 5 to 12 years in the relevant field.

Roles & Responsibilities:

• Establishing and maintaining a strong rapport with the enterprise accounts and the Channel partners in the assigned territories. 
• Develop and execute strategic plans to achieve sales targets and expand the company’s customer base within key accounts
• Responsible for selling Artificial Intelligence (AI) Laptops, PCs and other Business Laptop, Executive Laptop, Desktops & Workstations.  
• Coordinate with internal teams to ensure contract specifications are met on schedule.
• Analyse market trends and competitor activities to adjust strategies accordingly.
• Create and present detailed reports and presentations for various stakeholders.
• Business Development, Meeting the customers F2F Daily. 
• Getting new Logos, generating leads, and providing excellent customer service. 
• Drive existing accounts and get new business through SI’s and Large partners.

Location: Porur,Chennai

Languages: Hindi, Kannada, Telugu, Malayalam

No of Openings: 5

We are seeking a motivated and detail-oriented Business Analyst to join our dynamic sales team. The Business Analyst will play a key role in supporting our sales representatives and ensuring smooth operations within the sales department. This position offers an exciting opportunity to contribute to the success of our sales initiatives and provide excellent customer service to our clients.

Roles and Responsibilities:

• Identify potential customers interested in laptops, desktops, and tablets.
• Reach out to these prospects via phone or email to introduce the products.
• Discuss with customers to determine their specific requirements and preferences.
• Recommend and demonstrate the laptops, desktops, and tablets that best fit their needs.
• Track and manage leads through the sales cycle using CRM tools.
• Negotiate terms and close sales for the desired devices.
• Maintain communication with clients to ensure their satisfaction and encourage repeat business.
• Provide updates on sales performance and progress towards targets.
• Coordinate with technical support and product teams to address any issues or questions.
• Prepare and manage quotes, orders, and other sales-related documentation.

Preferred Candidates Profile: 

• A bachelor’s degree in business administration, marketing, or a related field is preferred.
• Hindi or other regional languages are preferred.
• Proven experience in a sales support or coordination role, preferably in the technology industry.
• Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
• Attention to detail and high accuracy in data entry and record-keeping.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, willingness to learn, and adaptability to changing priorities.

Perks and Benefits:

• Opportunity to work with cutting-edge technology and innovative products.
• Collaborative and supportive work environment.
• Career growth and development opportunities within a growing company.
• Make a meaningful impact by contributing to the success of our sales team and driving business growth.

Location: Bangalore & Kochi

No of Openings: 2

We are seeking a Government Sales Specialist with exceptional communication skills and a deep understanding of government operations and procurement processes. This role is ideal for individuals with a strong background in public administration or related fields, who are adept at strategic engagement and building a long-term governmental relationship.

Preferred Candidate profile: 

• Proven track record in sales with a focus on government sector engagements.
• Able to manage the GeM (Govt e-Marketplace) portal and Govt tenders.
• Exceptional verbal and written communication skills.
• Strong experience working with CXOs & Procurement Managers.
• Should have a strong experience in stock & sell. 
• Ability to work both independently and collaboratively in a team setting.
• Keen analytical skills and a strategic mindset.
• Willingness to travel for business purposes.
• Preferred experience is 5 to 12 years in the relevant field. 
• Strong knowledge in handling the state & central government departments within the whole Kerala/Karnataka/Mumbai state.

Roles & Responsibilities:

• Develop and implement effective sales strategies tailored to government sectors.
• Navigate and comply with government procurement policies and regulations.
• Build and maintain robust relationships with key stakeholders within government entities.
• Responsible for selling Artificial Intelligence (AI) Laptops, PCs and other Business Laptop, Executive Laptop, Desktops & Workstations.  
• Coordinate with internal teams to ensure contract specifications are met on schedule.
• Analyze market trends and competitor activities to adjust strategies accordingly.
• Create and present detailed reports and presentations for various stakeholders.

Location: Porur,Chennai

No of Openings: 5

As a Level 2 Customer Support Specialist, you will serve as the primary point of contact for customers requiring advanced technical support for desktop/laptop-related issues. You will troubleshoot, resolve, and escalate complex problems, providing exceptional customer service and ensuring customer satisfaction.

Roles and Responsibilities:

• Respond to customer inquiries via phone, email, or chat, resolving Level 2 technical issues related to desktop/laptop hardware, software, and peripherals.
• Troubleshoot and diagnose complex problems using advanced technical knowledge and tools.
• Provide timely and effective solutions, escalating issues to senior technicians or management when necessary.
• Document customer interactions, issues, and resolutions in our CRM system.
• Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns and improve processes.
• Stay up-to-date with industry developments, new technologies, and company products/services.
• Meet or exceed customer satisfaction, first-call resolution, and other performance metrics.

Preferred Candidates Profile: 

• 2+ years of experience in technical support, preferably in a desktop/laptop service company.
• Advanced knowledge of desktop/laptop hardware, software, and peripherals.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
• Strong customer service skills, with a focus on empathy and professionalism.