Intel’s Role in Advancing AI and Machine Learning
I. Introduction
Since its founding in 1968, Intel has been a key player in the digital revolution, advancing computing technology from personal computers to today’s big data and cloud computing. As AI and machine learning (ML) reshape our world, Intel is once again at a crucial juncture, shifting from being “Inside” every computer to leading the AI revolution.
AI and ML are no longer just research topics; they are embedded in daily life and transforming industries, from voice assistants to autonomous vehicles. Intel is at the forefront, driving innovation through hardware, software, and research to make AI more accessible and efficient for developers, businesses, and consumers.
Yet, Intel faces challenges from specialized AI chip makers and must keep pace with the rapidly changing AI landscape. How the company addresses these challenges will influence its future and the broader development of AI.
II. Intel’s AI Hardware Innovations
Intel’s journey in AI hardware innovation represents a significant shift in the company’s strategy, moving beyond its traditional focus on general-purpose CPUs to develop specialized processors tailored for AI and machine learning workloads.
Development of specialized AI processors
- Intel Xeon Scalable processors
Intel’s Xeon Scalable processors have long been the workhorses of data centers worldwide. With the growing demand for AI capabilities, Intel has significantly enhanced these processors to better handle AI workloads. The third-generation Xeon Scalable processors, for instance, incorporate Intel Deep Learning Boost, a set of built-in AI acceleration technologies. These processors offer up to 60% more AI performance compared to their predecessors, enabling organizations to run AI workloads alongside their traditional enterprise applications on the same hardware platform.
- Intel Habana Labs acquisition and Gaudi AI accelerators
In a bold move to strengthen its position in the AI hardware market, Intel acquired Habana Labs in 2019 for approximately $2 billion. This acquisition brought Intel the Gaudi AI training processor, which has shown impressive performance in training deep learning models. The Gaudi processors are designed to deliver high performance and efficiency for AI training tasks, particularly in large-scale cloud and enterprise deployments. Intel’s integration of Habana’s technology into its AI portfolio demonstrates the company’s commitment to providing cutting-edge AI acceleration solutions.
Neuromorphic computing: Intel Loihi chip
Intel’s foray into neuromorphic computing with the Loihi chip represents a radical departure from traditional computing architectures. Neuromorphic chips are designed to mimic the structure and function of biological brains, potentially offering significant advantages in energy efficiency and adaptability for certain types of AI workloads.
The Loihi chip, first introduced in 2017, contains over 130,000 artificial neurons and 130 million synapses. It can perform certain AI tasks up to 1,000 times more efficiently than conventional processors. Intel has continued to refine this technology, with the second-generation Loihi 2 chip offering substantial improvements in speed, efficiency, and programmability. While still primarily a research tool, neuromorphic computing could potentially revolutionize AI processing in the future, particularly for applications requiring real-time learning and adaptation.
Field-Programmable Gate Arrays (FPGAs) for AI acceleration
Intel’s acquisition of Altera in 2015 brought FPGA technology into its portfolio, providing another tool for AI acceleration. FPGAs offer a flexible hardware platform that can be reconfigured for specific AI workloads, providing a balance between the performance of application-specific integrated circuits (ASICs) and the versatility of general-purpose processors.
Intel has leveraged this technology to create AI-optimized FPGAs, such as the Intel Stratix 10 NX FPGA, which is designed specifically for AI inference workloads. These FPGAs can be particularly effective for edge AI applications, where power efficiency and adaptability are crucial.
III. Intel’s Software Contributions to AI
Recognizing that hardware alone is not sufficient to drive AI adoption, Intel has made significant investments in developing software tools and frameworks to support AI developers and data scientists.
Intel Distribution of OpenVINO toolkit
The OpenVINO (Open Visual Inference and Neural network Optimization) toolkit is one of Intel’s flagship software contributions to the AI community. This toolkit helps developers accelerate performance of deep learning inference across Intel hardware, including CPUs, GPUs, FPGAs, and neural compute sticks.
OpenVINO includes tools for model optimization, a runtime for high-performance inference, and a set of pre-trained models for common AI tasks. By enabling developers to easily deploy their models across a range of Intel hardware, OpenVINO plays a crucial role in Intel’s strategy to democratize AI development and deployment.
Intel oneAPI AI Analytics Toolkit
The oneAPI AI Analytics Toolkit is part of Intel’s broader oneAPI initiative, which aims to provide a unified programming model for diverse computing architectures. This toolkit includes optimized versions of popular machine learning and data science libraries such as scikit-learn, XGBoost, and TensorFlow.
By optimizing these libraries for Intel hardware, the oneAPI AI Analytics Toolkit allows data scientists and AI developers to accelerate their workflows without changing their existing code. This approach aligns with Intel’s strategy of making AI development more accessible and efficient across its hardware portfolio.
Collaborations with open-source AI frameworks
Intel has actively contributed to various open-source AI frameworks, including TensorFlow, PyTorch, and Apache MXNet. These contributions often involve optimizations that allow these frameworks to better utilize Intel hardware, improving performance for users of these popular tools.
For example, Intel has developed the Intel-tensorflow project, which provides optimizations for TensorFlow on Intel hardware. Similarly, the company has contributed to PyTorch, focusing on performance improvements for Intel CPUs and integrating support for Intel’s AI accelerators.
Through these software initiatives, Intel is working to ensure that its hardware innovations are accessible and easy to use for AI developers and researchers. By providing a comprehensive ecosystem of hardware and software solutions, Intel aims to position itself as a one-stop shop for organizations looking to implement AI and machine learning technologies.
IV. Intel’s AI Research Initiatives
Intel’s commitment to advancing AI goes beyond product development. The company has made significant investments in research initiatives, fostering innovation and pushing the boundaries of what’s possible in AI and machine learning.
Intel Labs and its focus on AI research
Intel Labs serves as the company’s research and development arm, with a strong focus on AI and machine learning. The lab’s work spans a wide range of AI-related fields, including neuromorphic computing, machine programming, and probabilistic computing.
One of Intel Labs’ notable projects is the development of the neuromorphic research chip, Loihi. This project aims to create computing systems that mimic the human brain’s efficiency and adaptability. Intel Labs has also been at the forefront of research into quantum computing, which could potentially revolutionize certain areas of AI and machine learning in the future.
Partnerships with academic institutions
Intel has fostered numerous partnerships with universities and research institutions worldwide to advance AI research. These collaborations often take the form of joint research projects, funding for academic research, and the provision of Intel hardware and software tools to researchers.
For example, Intel has established Intel Science and Technology Centers (ISTCs) at various universities, focusing on different aspects of computing, including AI. The company has also partnered with institutions like MIT, Georgia Tech, and Stanford University on AI-related research projects.
These academic partnerships not only drive innovation but also help Intel stay at the forefront of AI trends and cultivate relationships with emerging talent in the field.
Intel Capital’s investments in AI startups
Intel Capital, the company’s venture capital arm, has been actively investing in AI startups, further expanding Intel’s reach in the AI ecosystem. These investments span various areas of AI, including machine learning software, AI hardware accelerators, and AI-powered applications in different industries.
Notable AI-related investments by Intel Capital include Lightmatter, a startup developing photonic chips for AI, and SambaNova Systems, which is building advanced AI hardware and software. By investing in these startups, Intel gains early access to innovative technologies and helps foster the growth of the broader AI ecosystem.
V. Intel’s Impact on Specific AI Applications
Intel’s hardware and software solutions have had a significant impact on various AI applications, enabling advancements in fields ranging from computer vision to autonomous driving.
Computer vision and image recognition
Intel has made substantial contributions to the field of computer vision and image recognition. The company’s processors, particularly those optimized for AI workloads, have enabled more efficient processing of visual data, critical for applications like facial recognition, object detection, and image classification.
The OpenVINO toolkit has been particularly impactful in this area, allowing developers to optimize and deploy computer vision models across various Intel hardware platforms. This has facilitated the adoption of computer vision technologies in industries such as retail, manufacturing, and healthcare.
Natural language processing
Natural Language Processing (NLP) is another area where Intel’s technologies have made significant strides. The company’s high-performance processors and AI accelerators have enabled more efficient training and inference of large language models, which are at the heart of many NLP applications.
Intel has also developed software optimizations for popular NLP frameworks and libraries, making it easier for developers to create and deploy NLP applications on Intel hardware. These efforts have contributed to advancements in areas such as machine translation, sentiment analysis, and chatbot development.
Autonomous driving and Intel Mobileye
Perhaps one of Intel’s most significant impacts on AI applications comes through its subsidiary, Mobileye, which it acquired in 2017. Mobileye is a leader in developing AI-powered technologies for autonomous driving and advanced driver assistance systems (ADAS).
Mobileye’s technology uses a combination of computer vision, machine learning, and mapping to enable vehicles to understand and navigate their environment. The company’s EyeQ system-on-chip (SoC) is used by numerous automotive manufacturers for ADAS features and is a key component in the development of fully autonomous vehicles.
Intel’s acquisition of Mobileye has allowed for tighter integration between Mobileye’s AI algorithms and Intel’s hardware, pushing forward the development of autonomous driving technology. This synergy has positioned Intel as a major player in the rapidly evolving autonomous vehicle market, showcasing the company’s ability to leverage its AI expertise in transformative real-world applications.
Through these varied applications, Intel demonstrates the wide-ranging impact of its AI technologies, from enhancing everyday consumer experiences to enabling cutting-edge innovations in transportation and beyond.
VI. Challenges and Competition
Competing with specialized AI chip makers
Intel faces stiff competition from companies that focus exclusively on AI chip development. NVIDIA, with its GPUs optimized for AI workloads, has established a strong foothold in the AI hardware market. Other competitors like AMD and specialized AI chip makers such as Graphcore and Cerebras Systems are also vying for market share.
Intel’s challenge lies in matching the performance and efficiency of these specialized chips while leveraging its strengths in manufacturing scale and integration with existing computing infrastructure. The company’s acquisition of Habana Labs and its development of AI-optimized processors demonstrate its efforts to remain competitive in this space.
Adapting to the ever evolving AI landscape
The field of AI is evolving at a breakneck pace, with new algorithms, architectures, and applications emerging constantly. For a large corporation like Intel, adapting quickly to these changes can be challenging. The company must balance long-term research and development with the need to deliver products that meet current market demands.
Intel’s approach to this challenge includes maintaining a strong research arm through Intel Labs, fostering partnerships with academic institutions, and investing in AI startups. These initiatives help the company stay abreast of the latest developments and pivot its strategies as needed.
Balancing general-purpose computing with AI specialization
Intel’s historical strength lies in general-purpose computing, particularly in CPUs for personal computers and servers. As AI workloads become increasingly important, the company faces the challenge of balancing its traditional business with the need for specialized AI hardware.
This balancing act involves integrating AI acceleration capabilities into its general-purpose processors while also developing dedicated AI chips. Intel’s strategy of offering a diverse portfolio of solutions – from AI-enhanced Xeon processors to specialized Habana Gaudi accelerators – reflects its efforts to address this challenge.
VII. Conclusion
Intel’s journey through the field of AI and machine learning highlights its evolving role from a traditional semiconductor leader to a key innovator in AI technologies. The company’s efforts to integrate AI capabilities into its broad portfolio—ranging from high-performance processors and advanced neuromorphic chips to cutting-edge AI software—demonstrate a forward-thinking approach to tackling the complex challenges of modern AI workloads.
As AI and machine learning become increasingly central to technological progress, Intel is well-positioned to lead through its diverse innovations and strategic initiatives. The acquisition of Habana Labs and advancements like the Loihi neuromorphic chip showcase Intel’s commitment to pioneering new approaches that address both current and future AI demands. Meanwhile, Intel’s robust support for software development, including tools like OpenVINO and the oneAPI AI Analytics Toolkit, exemplifies its dedication to fostering an accessible and efficient AI ecosystem.
Navigating the competitive environment, Intel faces the challenge of balancing its broad computing expertise with the need for specialized AI solutions. However, its proactive investments in research, strategic partnerships, and support for open-source frameworks reflect a resilience and adaptability that will be crucial for sustaining its influence in the rapidly evolving AI sector.
Looking ahead, Intel’s ongoing advancements and strategic vision will likely continue to shape the future of AI, ensuring that the technology remains transformative and accessible across various industries. By maintaining its focus on innovation and collaboration, Intel is set to play a pivotal role in driving the next wave of AI breakthroughs, thereby reinforcing its position at the forefront of this transformative field.
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Join our team as a Senior Accounts Executive, where you’ll manage client relationships and implement innovative financial strategies. Your expertise in analyzing account performance will drive growth and foster lasting partnerships. If you’re ready to make an impact, we want to hear from you.
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- Daily Accounts Receivable Management: Execute daily credit accounting in Tally Prime to ensure accurate financial records.
- Accounts Receivable and Credit Control Management: Administer the accounts receivable process and implement credit control measures to optimize cash flow.
- Invoice Processing and Material Transfers: Handle invoice cancellations and efficiently oversee the transfer of materials to the warehouse.
- Sales Returns and Order Cancellations Management: Process sales returns, record entries, create Post Goods Issues (PGI), and reverse canceled orders for precise sales tracking.
- Dealer Loan Recovery Supervision: Manage the recovery of dealer loans, accurately reflecting these amounts as recoverable income.
- Dealer Debit Data Reporting: Upload monthly dealer debit information to Power BI through Microsoft Azure for accurate financial analysis.
- Bank Reconciliation Tasks: Conduct detailed bank reconciliations to ensure transaction accuracy and resolve any discrepancies.
- Customer Account Reconciliation: Reconcile customer accounts with the General Ledger (GL) to ensure data consistency and accuracy.
- General Ledger Review: Perform monthly reviews of GL accounts to ensure compliance and accuracy in financial reporting.
- Monthly Sales Report Preparation: Compile and present monthly sales flash reports, offering insights into sales performance and trends.
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- Audit Coordination: Collaborate with internal and external auditors, providing all necessary documentation for smooth audit processes.
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- Government Fund Allocation Liaison: Work with government agencies to coordinate fund allocations, ensuring compliance with regulations.
- Monthly Management Information Reporting: Prepare and present detailed Monthly Management Information System (MIS) reports to senior management.
Key Skills:
- Accounting
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- Data Analysis
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Join our team as a Senior Hardware Engineer to design and optimize state-of-the-art computing systems. You’ll leverage your expertise to innovate hardware solutions, ensuring peak performance and reliability in our products. Collaborate with a talented team to tackle complex challenges and help shape the future of technology.
Roles & Responsibilities:
- Lead the assembly process of desktops, laptops, and servers ensuring adherence to technical specifications and quality standards.
- Supervise and train a team of assembly technicians and junior engineers, providing guidance and feedback.
- Collaborate with the R&D and design teams to implement manufacturing processes for new products.
- Develop and optimize workflow to increase efficiency and reduce assembly times and costs.
- Maintain detailed documentation of assembly procedures and product modifications.
- Conduct quality control checks and troubleshoot hardware issues before final product release.
- Ensure compliance with safety standards and regulations in the assembly line.
- Manage inventory of parts and tools required for assembly processes.
- Stay updated with industry trends, new technology, and best practices in hardware assembly.
Preferred candidate profile:
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in hardware assembly, preferably focusing on PCs, laptops, and servers.
- The maximum age limit is 42 years
- Proven track record of leading a team in a manufacturing or assembly environment.
- Strong technical skills with a deep understanding of computer hardware components and assembly techniques.
- Excellent problem-solving skills and attention to detail.
- Proficient in using assembly tools and equipment.
- Certifications related to hardware assembly or project management.
- Experience in an ISO-certified or other regulated environment.
Key Skills:
- Service Engineering
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- Team Leading
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- After Sales – Service and Support
- Computer Assembling
Location: Porur,Chennai
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Seeking a Senior Executive – International Purchase to spearhead global procurement strategies and secure top-tier suppliers. Harness your expertise to drive cost efficiencies, negotiate high-impact deals, and ensure seamless cross-border operations. Ideal candidates excel in strategic sourcing and thrive in a dynamic, fast-paced environment. Elevate our international purchasing with your strategic vision and industry insight.
Roles and Responsibilities:
- Develop and implement procurement strategies that are cost-effective and aligned with the company’s production needs and budget constraints.
- Identify, evaluate, and select reliable vendors and suppliers. Negotiate contracts and terms of agreements to achieve favourable pricing and delivery terms.
- Maintain optimal levels of inventory to ensure uninterrupted production schedules while minimizing carrying costs and obsolescence.
- Ensure that all purchased items meet quality standards and specifications required by the production process.
- Monitor and control procurement budgets and expenditures. Implement cost-saving initiatives without compromising on quality or reliability.
- Coordinate with production planning and logistics teams to ensure timely availability of materials and components.
- Stay updated with regulatory requirements and ensure procurement activities comply with legal standards and company policies.
- Identify potential risks in the supply chain and develop mitigation strategies to avoid disruptions in production.
- Analyse procurement data and market trends to make informed decisions and optimize purchasing strategies.
- Build and maintain strong relationships with vendors, suppliers, and internal stakeholders to foster collaboration and achieve mutual goals.
Preferred Candidate Profile:
- Proven experience as a Purchase or in a similar role.
- Should have a strong International Procurement experience.
- Strong negotiation skills and the ability to build long-term relationships with suppliers.
- Excellent communication and interpersonal skills.
- Familiarity with supply chain processes and inventory management.
- Bachelors degree in Business Administration, Supply Chain Management, or relevant field.
Location: Porur,Chennai
No of Openings: 2
Dynamic Logistics Executive sought to streamline supply chain operations and optimize distribution networks. Leverage your expertise to drive efficiency, enhance customer satisfaction, and lead innovative solutions. Ideal candidates are proactive problem-solvers with a knack for strategic planning and team leadership. Join us to make a tangible impact in a fast-paced environment!
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Imports:
- Receiving the documents from overseas Agents.
- Documents are forwarded to various Liner for IGM filing purposes.
- Follow up on the vessel status for all import shipments through online.
- Providing the vessel details and the IGM number to the consignee once their shipment arrives.
- Issuing the Delivery order to a variety of consignees.
- Regular communication with All Liners/Consignee & Overseas Agent for all Import Shipments.
- As per the Shipper Invoice & Packing List, have prepared the shipment checklist.
- Preparing the necessary documents for clearance purposes
- Regular interaction with Liner for all the shipments.
- BE filing follow-up with CHA and transport movement
- Follow up on the status of all the shipments and inform the same to the respective shipper
- Preparing the Invoices of Various parties.
- Planning for day-to-day clearance on a priority basis.
Exports:
- Booking the cargo for all export shipments to Liner / Consolidator.
- Arranging the Container Release order from the liner and forwarding to the Shipper or CHA
- Informing liner to post the form-13 to CHA ID
- Follow up the container to load on the booking vessel.
- Preparing the Bill of Lading through on-line to various sector
- Based on the Liner invoice, have generated our Invoice for Customers.
- Issuing the Bill of Lading/COO/SCOMET
- Co-ordinating with all Overseas agents/Liner / Shipper/CHA for all export shipments.
- Scrutiny the Freight rates from the Liner / Consolidator and provide the best rate to the shipper).
- SB filing follow-up with CHA and transport movement
Preferred Candidates Profile:
- Tally /SAP/ERP knowledge required.
- Should be strong in Shipping INCOTERMS
- Preparing the Profit & Loss for all shipments (Import & Export)
Location: Bangalore, Hyderabad & Mumbai
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We are seeking a Key Account Manager for Corporate Sales who plays a crucial role in driving revenue growth, maintaining strong client relationships, and ensuring customer satisfaction within key accounts. Their responsibilities require a blend of strategic thinking, interpersonal skills, and a deep understanding of both the client’s business and their own company’s offerings.
Preferred Candidate profile:
- Excellent communication, interpersonal and relationship-building skills
- Should have a strong experience in B2B sales.
- Ability to work both independently and collaboratively in a team setting.
- Keen analytical skills and a strategic mindset.
- Willingness to travel for business purposes.
- Proven track record in lead generation and communication
- Ability to work independently and collaboratively
- Experience in the IT hardware/ Technology industry is a plus
- Experience in handling the IT/ITES, Manufacturing, Engineering, Media, BFSI Enterprise accounts is a plus
- Knowledge of IT hardware products is a plus
- Languages: Local Regional language and English are a must; Tamil & Hindi will be an added advantage.
- Preferred experience is 5 to 12 years in the relevant field.
Roles & Responsibilities:
- Establishing and maintaining a strong rapport with the enterprise accounts and the Channel partners in the assigned territories.
- Develop and execute strategic plans to achieve sales targets and expand the company’s customer base within key accounts
- Responsible for selling Artificial Intelligence (AI) Laptops, PCs and other Business Laptop, Executive Laptop, Desktops & Workstations.
- Coordinate with internal teams to ensure contract specifications are met on schedule.
- Analyse market trends and competitor activities to adjust strategies accordingly.
- Create and present detailed reports and presentations for various stakeholders.
- Business Development, Meeting the customers F2F Daily.
- Getting new Logos, generating leads, and providing excellent customer service.
- Drive existing accounts and get new business through SI’s and Large partners.
Location: Porur,Chennai
Languages: Hindi, Kannada, Telugu, Malayalam
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We are seeking a motivated and detail-oriented Business Analyst to join our dynamic sales team. The Business Analyst will play a key role in supporting our sales representatives and ensuring smooth operations within the sales department. This position offers an exciting opportunity to contribute to the success of our sales initiatives and provide excellent customer service to our clients.
Roles and Responsibilities:
- Identify potential customers interested in laptops, desktops, and tablets.
- Reach out to these prospects via phone or email to introduce the products.
- Discuss with customers to determine their specific requirements and preferences.
- Recommend and demonstrate the laptops, desktops, and tablets that best fit their needs.
- Track and manage leads through the sales cycle using CRM tools.
- Negotiate terms and close sales for the desired devices.
- Maintain communication with clients to ensure their satisfaction and encourage repeat business.
- Provide updates on sales performance and progress towards targets.
- Coordinate with technical support and product teams to address any issues or questions.
- Prepare and manage quotes, orders, and other sales-related documentation.
Preferred Candidates Profile:
- A bachelor’s degree in business administration, marketing, or a related field is preferred.
- Hindi or other regional languages are preferred.
- Proven experience in a sales support or coordination role, preferably in the technology industry.
- Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
- Attention to detail and high accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Positive attitude, willingness to learn, and adaptability to changing priorities.
Perks and Benefits:
- Opportunity to work with cutting-edge technology and innovative products.
- Collaborative and supportive work environment.
- Career growth and development opportunities within a growing company.
- Make a meaningful impact by contributing to the success of our sales team and driving business growth.
Location: Bangalore & Kochi
No of Openings: 2
We are seeking a Government Sales Specialist with exceptional communication skills and a deep understanding of government operations and procurement processes. This role is ideal for individuals with a strong background in public administration or related fields, who are adept at strategic engagement and building a long-term governmental relationship.
Preferred Candidate profile:
- Proven track record in sales with a focus on government sector engagements.
- Able to manage the GeM (Govt e-Marketplace) portal and Govt tenders.
- Exceptional verbal and written communication skills.
- Strong experience working with CXOs & Procurement Managers.
- Should have a strong experience in stock & sell.
- Ability to work both independently and collaboratively in a team setting.
- Keen analytical skills and a strategic mindset.
- Willingness to travel for business purposes.
- Preferred experience is 5 to 12 years in the relevant field.
- Strong knowledge in handling the state & central government departments within the whole Kerala/Karnataka/Mumbai state.
Roles & Responsibilities:
- Develop and implement effective sales strategies tailored to government sectors.
- Navigate and comply with government procurement policies and regulations.
- Build and maintain robust relationships with key stakeholders within government entities.
- Responsible for selling Artificial Intelligence (AI) Laptops, PCs and other Business Laptop, Executive Laptop, Desktops & Workstations.
- Coordinate with internal teams to ensure contract specifications are met on schedule.
- Analyze market trends and competitor activities to adjust strategies accordingly.
- Create and present detailed reports and presentations for various stakeholders.
Location: Porur,Chennai
No of Openings: 5
As a Level 2 Customer Support Specialist, you will serve as the primary point of contact for customers requiring advanced technical support for desktop/laptop-related issues. You will troubleshoot, resolve, and escalate complex problems, providing exceptional customer service and ensuring customer satisfaction.
Roles and Responsibilities:
- Respond to customer inquiries via phone, email, or chat, resolving Level 2 technical issues related to desktop/laptop hardware, software, and peripherals.
- Troubleshoot and diagnose complex problems using advanced technical knowledge and tools.
- Provide timely and effective solutions, escalating issues to senior technicians or management when necessary.
- Document customer interactions, issues, and resolutions in our CRM system.
- Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns and improve processes.
- Stay up-to-date with industry developments, new technologies, and company products/services.
- Meet or exceed customer satisfaction, first-call resolution, and other performance metrics.
Preferred Candidates Profile:
- 2+ years of experience in technical support, preferably in a desktop/laptop service company.
- Advanced knowledge of desktop/laptop hardware, software, and peripherals.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
- Strong customer service skills, with a focus on empathy and professionalism.
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In 1994, Mr.Thangavel started Origin Information Technology (in partnership with Mr. Loganathan) to provide quality computer hardware sales and service. In the year 2022, the company name was changed to “Tinkas Industries Private Limited” to encompass its diversified activities. Mr. Thangavel feels that he can give back to his nation the growth it needs in many ways like providing employment opportunities to many, and doing CSR activities, etc. His goal is to make Tinkas a leader at the National and Internaltional levels.
Holoware CEO abut Tinkas CEO
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