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Virtual Assistants – Transforming How We Work and Live
Virtual assistants powered by artificial intelligence are no longer just a novelty – they are rapidly becoming integrated into our daily work and home lives in transformative ways. From automated scheduling to data analysis to personal task management, these AI-driven digital helpers are making us more productive, efficient, and effective across all domains.
The Rise of Virtual Assistants
Virtual assistants are software programs that can understand and respond to human voice commands and queries. The core technology driving modern virtual assistants is natural language processing (NLP), which allows the AI system to interpret human speech and text in order to understand the intended meaning behind the words.
The First Consumer Virtual Assistants
The first widespread consumer virtual assistant was Apple’s Siri, released in 2011. While limited in capability at first, Siri demonstrated the potential for users to control devices and access information hands-free via voice commands. Virtual assistants quickly proliferated to other platforms like Microsoft’s Cortana, Amazon’s Alexa, and Google’s Assistant.
Rapid AI Advancement Enhances Virtual Assistants
As NLP capabilities have advanced through machine learning, virtual assistants have rapidly evolved to become increasingly intelligent and useful across a wide range of applications. Improved speech recognition, dialog management, and task completion allows virtual assistants to engage in back-and-forth conversations, understand context and intent, and take direct action.
Virtual Assistants Transforming Productivity
Boosting Workplace Productivity
One of the biggest impacts of virtual assistants is on personal and workplace productivity. By handling routine tasks and queries via voice, virtual assistants allow humans to operate in a heads-up, hands-free mode rather than constantly shifting focus between digital devices.
Streamlining Workflows and Task Management
Virtual assistants excel at streamlining workflows through scheduling, note taking, reminders, and task management. A simple voice request like “Schedule a team meeting for next Thursday at 2pm” can kick off a chain of actions – checking team calendar availability, sending out meeting invites with dial-in details, and creating a meeting notes document to collaboratively capture discussion items.
Personal Productivity Companions
For individual knowledge workers, virtual assistants act as personal productivity companions. Assistants can read back important emails, create to-do lists, set reminders, and even draft responses hands-free while the person is moving between meetings or traveling.
Rapid Data Access and Insights
The data access and querying capabilities of virtual assistants driven by advances in NLP and knowledge retrieval allow for lightning-fast research and insights not possible through manual search alone. A marketing manager could ask their virtual assistant “What were our top social media campaigns for engagement last quarter?” and receive specific metrics and takeaways pulled from dispersed data sources.
Home Productivity and Task Offloading
Virtual assistants are also game-changers for boosting personal productivity through time savings and task offloading in the home setting. Users can create grocery lists, set reminders for appointments, control smart home devices, and have the assistant handle other routine tasks – all via voice. This frees up time and reduces the cognitive load of juggling many small to-dos.
The Next Evolution – Personalized AI Assistants
Learning From Personal Data
While virtual assistants like Alexa and Siri were generalist tools accessible to all, personalized AI assistants that can be customized and trained on an individual’s habits, preferences, and data are an emerging trend.These assistants combine general language models with the ability to ingest and learn from a person’s data corpus like emails, calendar, documents, and notes to exponentially increase their utility for that specific user over time. By observing how the individual works and communicates, the assistant can automate more complex workflows and tailor its personality to that user’s style.
Tailored for Executives and Knowledge Workers – For example, a busy executive could leverage their personalized virtual assistant to not only schedule meetings and take notes, but to review, summarize, and provide recommendations for an upcoming strategy presentation based on analyzing the content and the executive’s previous feedback. The time savings and seamless support could be game-changing.
Enterprise Virtual Assistants for Company Operations – Virtual assistants personalized and trained on a company’s operations and data open up immense possibilities for enterprise productivity as well. Rather than each knowledge worker having to adapt to a general assistant, companies could offload entire workflows and business processes to a virtual assistant customized for their unique needs.
Virtual Assistants Extending Human Capabilities
Accelerating Written Content Creation Beyond automating routine tasks, virtual assistants are augmenting and extending human capabilities in powerful ways never before possible at such an ambient, conversational level. Writing is one key area where virtual assistants shine. By leveraging large language models trained on vast textual data, assistants can generate fluent written content from simple prompts or outlines provided via voice or text. The generated output can be iteratively refined through a conversational process with the human.
Whether it’s drafting emails, long-form documents, website copy, essays, or anything else – the virtual assistant can dramatically accelerate written throughput while allowing the human to focus on higher-level strategic framing versus manually producing all of the words themselves.
Enhancing Data Analysis and Insights
Data analysis represents another fruitful application domain. Virtual assistants can ingest and make sense of large, messy datasets structured or unstructured containing text, numbers, and visualizations. A researcher could upload research papers and ask the assistant to “Summarize the key findings and trends” to quickly extract insights. Or a business analyst could connect the assistant to operational data sources and query for “revenue breakdown by product and region over the past 6 quarters” to receive a spoken summary plus visual charts displayed for easy comprehension and further analysis.
Multimodal AI for Immersive Experiences
Virtual assistants also enable newfound capabilities through multimodal interaction – combining voice, text, visuals, and other modalities seamlessly. Rather than being confined to a screen or visual display, assistants can overlay digital information directly onto a user’s field of vision through augmented reality (AR) or present it audibly.
Unique use cases for virtual assistants
Environmental Monitoring and Conservation
Virtual assistants can monitor environmental conditions, gather data on air quality, water levels, biodiversity, and weather patterns. They analyze this data in real-time, providing alerts for anomalies. Additionally, virtual assistants automate data collection, generate reports, and recommend conservation strategies using AI and machine learning, aiding proactive environmental management.
Personalized Career Development
Virtual assistants help professionals with career development by analyzing their skills, experience, and goals. They suggest relevant training, certifications, and networking opportunities, while also providing insights into industry trends and personalized career growth strategies.
Crisis Management and Disaster Response
In times of crisis, virtual assistants play a crucial role in disaster response. They disseminate emergency alerts, provide real-time updates on evacuation routes, and offer guidance on safety protocols. Virtual assistants can also manage resources like deploying rescue teams or coordinating relief supplies based on situational needs.
Smart Agriculture and Farm Management
In agriculture, virtual assistants optimize crop management by analyzing data on soil moisture, weather forecasts, and pest infestations. They recommend the best planting and harvesting times, suggest irrigation schedules, and can even automate farm equipment based on environmental conditions.
Personalized Mental Health Support
Virtual assistants offer personalized mental health support by suggesting coping strategies, mindfulness exercises, and relaxation techniques. They monitor mood patterns, detect distress signs, and connect individuals to mental health professionals when needed. They ensure privacy while providing ongoing support.
Space Exploration and Astronaut Assistance
Virtual assistants assist astronauts in space exploration by guiding spacecraft operations, monitoring life support systems, and aiding in scientific experiments. They analyze data, optimize mission objectives, and operate autonomously in remote environments, making them essential for space missions.
Real-World Applications: Virtual Assistants Solving Diverse Challenges
Healthcare Efficiency
Virtual assistants like IBM Watson Health streamline medical diagnosis and treatment planning. By analyzing patient data and suggesting treatment options, they help physicians make real-time, accurate decisions, reducing diagnosis time and improving overall care.
Customer Service Optimization
Companies such as Lufthansa and KLM use virtual assistants to manage customer inquiries and provide personalized assistance. These AI systems answer questions, assist with flight bookings, and resolve issues like cancellations, ultimately enhancing customer satisfaction and operational efficiency.
Financial Management
Virtual assistants like Erica by Bank of America aid users in managing finances. They track spending patterns, provide budgeting advice, and facilitate tasks such as bill payments and fund transfers, empowering users to make informed financial decisions.
Educational Support
AI-powered virtual assistants like Duolingo assist with language learning. By offering personalized lessons, exercises, and feedback based on user progress, these assistants make learning more accessible and effective, helping learners advance at their own pace.
Accessibility Enhancement
Microsoft’s Seeing AI is a virtual assistant designed to assist visually impaired individuals. It reads text aloud, identifies objects, and describes scenes in real-time, enhancing accessibility and independence for users with disabilities.
Smart Home Integration
Virtual assistants like Amazon Alexa and Google Assistant control smart home devices. They enable voice commands for tasks such as adjusting temperatures, controlling lights, and securing homes, improving convenience and safety.
Enterprise Productivity
Virtual assistants like x.ai and Clara automate scheduling, managing calendars, and coordinating meetings. This reduces time spent on administrative tasks and improves organizational productivity by minimizing scheduling conflicts.
The Future of Ambient AI Assistants
Government Initiatives
The evolution of virtual assistant capabilities is poised to accelerate dramatically in the coming years, driven by ambitious plans from governments, tech giants, and innovative companies alike. Governments are increasingly recognizing the potential of virtual assistants in enhancing public services and administrative efficiency. For instance, initiatives are underway to integrate AI-powered assistants into public healthcare systems to streamline patient interactions and improve healthcare delivery. Governments are also exploring virtual assistants for citizen engagement, enabling easier access to information and services.
Corporate Investment
On the corporate front, major tech companies are investing heavily in advancing virtual assistant technologies. Companies like Google, Amazon, and Microsoft are focusing on enhancing the natural language understanding and conversational abilities of their assistants. Future iterations aim to enable assistants to handle more complex tasks autonomously, such as predictive analytics, personalized recommendations, and proactive problem-solving.
Healthcare Innovation
In the healthcare sector, virtual assistants are anticipated to play a pivotal role in personalized medicine, leveraging AI to analyze vast datasets and provide tailored treatment plans based on individual patient histories and genetic profiles. Pharmaceutical companies are exploring virtual assistants to accelerate drug discovery processes, predict drug interactions, and optimize clinical trials.
Smart City Integration
Furthermore, virtual assistants are expected to become integral in smart city initiatives, assisting in urban planning, traffic management, and emergency response systems. By leveraging real-time data and predictive analytics, these assistants can contribute to more efficient resource allocation and improved public safety.
Education Transformation
In education, virtual assistants are poised to revolutionize learning experiences by providing personalized tutoring, adaptive learning paths, and real-time feedback to students.
Impacts and Considerations
Benefits and Concerns
The rise of intelligent virtual assistants embedded across work and home environments is one of AI’s most transformative applications. While their potential to boost productivity, efficiency, and capabilities is immense, it’s essential to address privacy, security, data governance, and ethical AI development concerns.
Privacy and Data Security
Virtual assistants will have access to personal and professional information through app integrations, inboxes, files, and more. It’s crucial to implement clear opt-in controls for data ingestion, with strong encryption and access policies to protect sensitive information. Ensuring user control over data is key to building trust.
AI Ethics and Governance
Ethical considerations regarding AI assistants include their potential to manipulate, spread misinformation, or exhibit biases. As these assistants become more pervasive, it’s important to hold companies accountable for building safeguards and ensuring outputs are unbiased. Rigorous oversight and objective truth measures will be necessary to maintain ethical standards in AI development.
Workforce Impacts
The integration of virtual assistants raises concerns about job displacement as they automate tasks traditionally performed by humans. However, as automation grows, new roles are emerging in fields like customer service, data analytics, and AI development. Human oversight remains crucial for optimizing virtual assistants’ capabilities. These new opportunities are essential for advancing AI systems and ensuring effective integration into various sectors.
Preparing for the Virtual Assistant Era
As virtual assistants become integrated into work and daily life, we must address challenges like privacy, security, ethics, and workforce impacts. Proactive governance and thoughtful debate are essential to responsibly harness AI’s potential.
Closing: Embracing the Promise of Virtual Assistants
As virtual assistants continue to redefine our interactions with technology, they herald a future where AI seamlessly integrates into our daily lives, enhancing productivity and fostering innovation across sectors. Yet, alongside these advancements, critical considerations around privacy, ethics, and workforce dynamics must be addressed with foresight and responsibility.
By navigating these challenges thoughtfully, we can harness the full potential of virtual assistants to empower individuals and organizations alike. This era of human-AI collaboration promises not only increased efficiency but also new opportunities for creativity and growth in a digitally connected world.
Looking forward, proactive governance and ethical deployment will be essential in shaping a future where AI enriches our capabilities while safeguarding our values and security. Together, let’s embrace this transformative journey, ensuring that virtual assistants contribute positively to our collective advancement and well-being.
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Location: Porur,Chennai
No of Openings: 1
Join our team as a Senior Accounts Executive, where you’ll manage client relationships and implement innovative financial strategies. Your expertise in analyzing account performance will drive growth and foster lasting partnerships. If you’re ready to make an impact, we want to hear from you.
Roles and Responsibilities:
- Daily Accounts Receivable Management: Execute daily credit accounting in Tally Prime to ensure accurate financial records.
- Accounts Receivable and Credit Control Management: Administer the accounts receivable process and implement credit control measures to optimize cash flow.
- Invoice Processing and Material Transfers: Handle invoice cancellations and efficiently oversee the transfer of materials to the warehouse.
- Sales Returns and Order Cancellations Management: Process sales returns, record entries, create Post Goods Issues (PGI), and reverse canceled orders for precise sales tracking.
- Dealer Loan Recovery Supervision: Manage the recovery of dealer loans, accurately reflecting these amounts as recoverable income.
- Dealer Debit Data Reporting: Upload monthly dealer debit information to Power BI through Microsoft Azure for accurate financial analysis.
- Bank Reconciliation Tasks: Conduct detailed bank reconciliations to ensure transaction accuracy and resolve any discrepancies.
- Customer Account Reconciliation: Reconcile customer accounts with the General Ledger (GL) to ensure data consistency and accuracy.
- General Ledger Review: Perform monthly reviews of GL accounts to ensure compliance and accuracy in financial reporting.
- Monthly Sales Report Preparation: Compile and present monthly sales flash reports, offering insights into sales performance and trends.
- Monthly Financial Closing Procedures: Manage the monthly closing process, finalizing financial statements and recording all transactions.
- Tax Compliance Management: Prepare and submit Tax Deducted at Source (TDS) returns and issue Form 16 and Form 16A for compliance purposes.
- Employee Payroll Administration: Oversee the timely and accurate processing of employee salaries in line with payroll policies.
- Project Bills and Payment Oversight: Oversee the management of project bills payable, ensuring timely processing of payments to vendors and contractors.
- Project Budget Allocation Management: Allocate project budgets according to expense categories, ensuring effective financial resource utilization.
- GST Compliance Oversight: Manage Goods and Services Tax (GST) returns and TDS calculations to ensure accurate reporting and compliance.
- Audit Coordination: Collaborate with internal and external auditors, providing all necessary documentation for smooth audit processes.
- Audit Process Coordination: Facilitate internal and Auditor General (AG) audits by preparing all necessary documentation for review.
- Government Fund Allocation Liaison: Work with government agencies to coordinate fund allocations, ensuring compliance with regulations.
- Monthly Management Information Reporting: Prepare and present detailed Monthly Management Information System (MIS) reports to senior management.
Key Skills:
- Accounting
- Financial Reporting
- Tally Prime
- Data Analysis
- Reconciliation
- Tax Compliance
- Negotiation
- Problem-Solving
- Time Management
- Team Collaboration
- Vendor Management
Location: Porur,Chennai
No of Openings: 4
Join our team as a Senior Hardware Engineer to design and optimize state-of-the-art computing systems. You’ll leverage your expertise to innovate hardware solutions, ensuring peak performance and reliability in our products. Collaborate with a talented team to tackle complex challenges and help shape the future of technology.
Roles & Responsibilities:
- Lead the assembly process of desktops, laptops, and servers ensuring adherence to technical specifications and quality standards.
- Supervise and train a team of assembly technicians and junior engineers, providing guidance and feedback.
- Collaborate with the R&D and design teams to implement manufacturing processes for new products.
- Develop and optimize workflow to increase efficiency and reduce assembly times and costs.
- Maintain detailed documentation of assembly procedures and product modifications.
- Conduct quality control checks and troubleshoot hardware issues before final product release.
- Ensure compliance with safety standards and regulations in the assembly line.
- Manage inventory of parts and tools required for assembly processes.
- Stay updated with industry trends, new technology, and best practices in hardware assembly.
Preferred candidate profile:
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in hardware assembly, preferably focusing on PCs, laptops, and servers.
- The maximum age limit is 42 years
- Proven track record of leading a team in a manufacturing or assembly environment.
- Strong technical skills with a deep understanding of computer hardware components and assembly techniques.
- Excellent problem-solving skills and attention to detail.
- Proficient in using assembly tools and equipment.
- Certifications related to hardware assembly or project management.
- Experience in an ISO-certified or other regulated environment.
Key Skills:
- Service Engineering
- Hardware Networking
- Computer Hardware
- Team Leading
- Chip Level Repairing
- After Sales – Service and Support
- Computer Assembling
Location: Porur,Chennai
No of Openings: 2
Seeking a Senior Executive – International Purchase to spearhead global procurement strategies and secure top-tier suppliers. Harness your expertise to drive cost efficiencies, negotiate high-impact deals, and ensure seamless cross-border operations. Ideal candidates excel in strategic sourcing and thrive in a dynamic, fast-paced environment. Elevate our international purchasing with your strategic vision and industry insight.
Roles and Responsibilities:
- Develop and implement procurement strategies that are cost-effective and aligned with the company’s production needs and budget constraints.
- Identify, evaluate, and select reliable vendors and suppliers. Negotiate contracts and terms of agreements to achieve favourable pricing and delivery terms.
- Maintain optimal levels of inventory to ensure uninterrupted production schedules while minimizing carrying costs and obsolescence.
- Ensure that all purchased items meet quality standards and specifications required by the production process.
- Monitor and control procurement budgets and expenditures. Implement cost-saving initiatives without compromising on quality or reliability.
- Coordinate with production planning and logistics teams to ensure timely availability of materials and components.
- Stay updated with regulatory requirements and ensure procurement activities comply with legal standards and company policies.
- Identify potential risks in the supply chain and develop mitigation strategies to avoid disruptions in production.
- Analyse procurement data and market trends to make informed decisions and optimize purchasing strategies.
- Build and maintain strong relationships with vendors, suppliers, and internal stakeholders to foster collaboration and achieve mutual goals.
Preferred Candidate Profile:
- Proven experience as a Purchase or in a similar role.
- Should have a strong International Procurement experience.
- Strong negotiation skills and the ability to build long-term relationships with suppliers.
- Excellent communication and interpersonal skills.
- Familiarity with supply chain processes and inventory management.
- Bachelors degree in Business Administration, Supply Chain Management, or relevant field.
Location: Porur,Chennai
No of Openings: 2
Dynamic Logistics Executive sought to streamline supply chain operations and optimize distribution networks. Leverage your expertise to drive efficiency, enhance customer satisfaction, and lead innovative solutions. Ideal candidates are proactive problem-solvers with a knack for strategic planning and team leadership. Join us to make a tangible impact in a fast-paced environment!
Roles and Responsibilities:
Imports:
- Receiving the documents from overseas Agents.
- Documents are forwarded to various Liner for IGM filing purposes.
- Follow up on the vessel status for all import shipments through online.
- Providing the vessel details and the IGM number to the consignee once their shipment arrives.
- Issuing the Delivery order to a variety of consignees.
- Regular communication with All Liners/Consignee & Overseas Agent for all Import Shipments.
- As per the Shipper Invoice & Packing List, have prepared the shipment checklist.
- Preparing the necessary documents for clearance purposes
- Regular interaction with Liner for all the shipments.
- BE filing follow-up with CHA and transport movement
- Follow up on the status of all the shipments and inform the same to the respective shipper
- Preparing the Invoices of Various parties.
- Planning for day-to-day clearance on a priority basis.
Exports:
- Booking the cargo for all export shipments to Liner / Consolidator.
- Arranging the Container Release order from the liner and forwarding to the Shipper or CHA
- Informing liner to post the form-13 to CHA ID
- Follow up the container to load on the booking vessel.
- Preparing the Bill of Lading through on-line to various sector
- Based on the Liner invoice, have generated our Invoice for Customers.
- Issuing the Bill of Lading/COO/SCOMET
- Co-ordinating with all Overseas agents/Liner / Shipper/CHA for all export shipments.
- Scrutiny the Freight rates from the Liner / Consolidator and provide the best rate to the shipper).
- SB filing follow-up with CHA and transport movement
Preferred Candidates Profile:
- Tally /SAP/ERP knowledge required.
- Should be strong in Shipping INCOTERMS
- Preparing the Profit & Loss for all shipments (Import & Export)
Location: Bangalore, Hyderabad & Mumbai
No of Openings: 5
We are seeking a Key Account Manager for Corporate Sales who plays a crucial role in driving revenue growth, maintaining strong client relationships, and ensuring customer satisfaction within key accounts. Their responsibilities require a blend of strategic thinking, interpersonal skills, and a deep understanding of both the client’s business and their own company’s offerings.
Preferred Candidate profile:
- Excellent communication, interpersonal and relationship-building skills
- Should have a strong experience in B2B sales.
- Ability to work both independently and collaboratively in a team setting.
- Keen analytical skills and a strategic mindset.
- Willingness to travel for business purposes.
- Proven track record in lead generation and communication
- Ability to work independently and collaboratively
- Experience in the IT hardware/ Technology industry is a plus
- Experience in handling the IT/ITES, Manufacturing, Engineering, Media, BFSI Enterprise accounts is a plus
- Knowledge of IT hardware products is a plus
- Languages: Local Regional language and English are a must; Tamil & Hindi will be an added advantage.
- Preferred experience is 5 to 12 years in the relevant field.
Roles & Responsibilities:
- Establishing and maintaining a strong rapport with the enterprise accounts and the Channel partners in the assigned territories.
- Develop and execute strategic plans to achieve sales targets and expand the company’s customer base within key accounts
- Responsible for selling Artificial Intelligence (AI) Laptops, PCs and other Business Laptop, Executive Laptop, Desktops & Workstations.
- Coordinate with internal teams to ensure contract specifications are met on schedule.
- Analyse market trends and competitor activities to adjust strategies accordingly.
- Create and present detailed reports and presentations for various stakeholders.
- Business Development, Meeting the customers F2F Daily.
- Getting new Logos, generating leads, and providing excellent customer service.
- Drive existing accounts and get new business through SI’s and Large partners.
Location: Porur,Chennai
Languages: Hindi, Kannada, Telugu, Malayalam
No of Openings: 5
We are seeking a motivated and detail-oriented Business Analyst to join our dynamic sales team. The Business Analyst will play a key role in supporting our sales representatives and ensuring smooth operations within the sales department. This position offers an exciting opportunity to contribute to the success of our sales initiatives and provide excellent customer service to our clients.
Roles and Responsibilities:
- Identify potential customers interested in laptops, desktops, and tablets.
- Reach out to these prospects via phone or email to introduce the products.
- Discuss with customers to determine their specific requirements and preferences.
- Recommend and demonstrate the laptops, desktops, and tablets that best fit their needs.
- Track and manage leads through the sales cycle using CRM tools.
- Negotiate terms and close sales for the desired devices.
- Maintain communication with clients to ensure their satisfaction and encourage repeat business.
- Provide updates on sales performance and progress towards targets.
- Coordinate with technical support and product teams to address any issues or questions.
- Prepare and manage quotes, orders, and other sales-related documentation.
Preferred Candidates Profile:
- A bachelor’s degree in business administration, marketing, or a related field is preferred.
- Hindi or other regional languages are preferred.
- Proven experience in a sales support or coordination role, preferably in the technology industry.
- Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
- Attention to detail and high accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Positive attitude, willingness to learn, and adaptability to changing priorities.
Perks and Benefits:
- Opportunity to work with cutting-edge technology and innovative products.
- Collaborative and supportive work environment.
- Career growth and development opportunities within a growing company.
- Make a meaningful impact by contributing to the success of our sales team and driving business growth.
Location: Bangalore & Kochi
No of Openings: 2
We are seeking a Government Sales Specialist with exceptional communication skills and a deep understanding of government operations and procurement processes. This role is ideal for individuals with a strong background in public administration or related fields, who are adept at strategic engagement and building a long-term governmental relationship.
Preferred Candidate profile:
- Proven track record in sales with a focus on government sector engagements.
- Able to manage the GeM (Govt e-Marketplace) portal and Govt tenders.
- Exceptional verbal and written communication skills.
- Strong experience working with CXOs & Procurement Managers.
- Should have a strong experience in stock & sell.
- Ability to work both independently and collaboratively in a team setting.
- Keen analytical skills and a strategic mindset.
- Willingness to travel for business purposes.
- Preferred experience is 5 to 12 years in the relevant field.
- Strong knowledge in handling the state & central government departments within the whole Kerala/Karnataka/Mumbai state.
Roles & Responsibilities:
- Develop and implement effective sales strategies tailored to government sectors.
- Navigate and comply with government procurement policies and regulations.
- Build and maintain robust relationships with key stakeholders within government entities.
- Responsible for selling Artificial Intelligence (AI) Laptops, PCs and other Business Laptop, Executive Laptop, Desktops & Workstations.
- Coordinate with internal teams to ensure contract specifications are met on schedule.
- Analyze market trends and competitor activities to adjust strategies accordingly.
- Create and present detailed reports and presentations for various stakeholders.
Location: Porur,Chennai
No of Openings: 5
As a Level 2 Customer Support Specialist, you will serve as the primary point of contact for customers requiring advanced technical support for desktop/laptop-related issues. You will troubleshoot, resolve, and escalate complex problems, providing exceptional customer service and ensuring customer satisfaction.
Roles and Responsibilities:
- Respond to customer inquiries via phone, email, or chat, resolving Level 2 technical issues related to desktop/laptop hardware, software, and peripherals.
- Troubleshoot and diagnose complex problems using advanced technical knowledge and tools.
- Provide timely and effective solutions, escalating issues to senior technicians or management when necessary.
- Document customer interactions, issues, and resolutions in our CRM system.
- Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns and improve processes.
- Stay up-to-date with industry developments, new technologies, and company products/services.
- Meet or exceed customer satisfaction, first-call resolution, and other performance metrics.
Preferred Candidates Profile:
- 2+ years of experience in technical support, preferably in a desktop/laptop service company.
- Advanced knowledge of desktop/laptop hardware, software, and peripherals.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
- Strong customer service skills, with a focus on empathy and professionalism.
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In 1994, Mr.Thangavel started Origin Information Technology (in partnership with Mr. Loganathan) to provide quality computer hardware sales and service. In the year 2022, the company name was changed to “Tinkas Industries Private Limited” to encompass its diversified activities. Mr. Thangavel feels that he can give back to his nation the growth it needs in many ways like providing employment opportunities to many, and doing CSR activities, etc. His goal is to make Tinkas a leader at the National and Internaltional levels.
Holoware CEO abut Tinkas CEO
“The CEO of Tinkas (Mr.Thangavel) is undeniably one of the most practical and resourceful individuals I’ve encountered in Tamil Nadu. His profound understanding of the industry coupled with his diverse business ventures truly exemplifies his wealth of knowledge. Partnering with Tinkas has been a delight, and we eagerly anticipate further growth and collaboration.”
Mr. Ketan Patel is an indomitable entrepreneur revolutionizing the landscape of electronic consumer products worldwide through an unparalleled ‘experiential journey.’ Leading Creative Newtech since 1992, he steered its growth from a Mumbai market trader to a distributor and Brand Licensee. As an alumnus of IIM-Bangalore, Mr Patel leads Creative Newtech with a focus on innovation and strategic leadership. Under his three-decade leadership, Creative Newtech has become India’s market leader, expanding globally across Hong Kong, the Middle East, and the SAARC region.”
Holoware CEO abut Creative Newtech CEO
“The CEO of Creative (Mr.Ketan Patel) is a highly knowledgeable leader, renowned for his expertise in distributorship. His intuitive knack for product selection and sales strategies, both in India and abroad, is impressive. Creative thrives as a powerhouse, fueled by its diverse team and collective expertise. We eagerly look forward to a promising future and further success in our collaboration with Creative.”
Inmac Computers Private Limited is a trailblazing name in the realm of IT services and solutions. With a remarkable inception in 1992 by visionary entrepreneurs Girish Babu and Asha Girish Babu, our company has consistently remained at the forefront of technological innovation, setting new standards for excellence in the industry.
Holoware CEO abut Inmac CEO
“Inmac’s CEO (Mr.Girish Babu) is one of the most humble and generous individuals I’ve ever had the pleasure of meeting. His leadership has been instrumental in steering his team to success, not just in Maharashtra but across various regions in India. Their financial stability over the years speaks volumes about his capabilities. It’s truly a delight to collaborate with someone of his caliber. I look forward to continued partnership with Inmac.”